Vistara Airlines — Huge Cancellation Charges

Address:	700102
Website:	www.airvistara.com

Want to cancel my ticket as I am not traveling due to some unavoidable circumstances . When I visited to cancel my ticket online, I found that airline cancellation charge is Rs. 4240 per head. This is a huge amount . In ticket value of Rs-. 11874/- for three tickets., So, actually I am getting nothing. I am a middle class people and such a huge cancellation charge is applied then how a person will survive . I am not able to understand how Airline works ? Really very bad experience of Vistara . I thought this is a new airlines and having tie up with Tata then their service will better. Such a bitter experience is never hope. Hope you will take necessary action and help me to get better refund.
I booked up & down ticket (from CCU TO ANDAMAN AND RETURN) for 3 passangers having AIRLINE PNR No- ROFCRK of which I wanted to cancel the return ticket of VISTARA AIRLINES. There is also written REFUNDABLE on the ticket. Now you think how much money I will get. If my respectable money will not refund I will complain in Consumer forum. I booked through VIA Airlines. They told me I will get total Rs. 600/- in return. So, till now I have not cancelled the ticket. Although I have already booked another ticket on desired date.
Its shame on airlines, how a middle class will survive. How a person will survive this is a big question ? We cannot think about flight after such bitter experience.
Waiting for your favorable response.