Vistara Airlines — No refund for ticket cancelled by airline

Address:	Mumbai City, Maharashtra, 400066
Website:	www.airvistara.com

Tickets were booked for 3 senior citizens from Mumbai to Kochi. Booking Ref: UK/7JHVLY for March 12, 2017.

Yesterday, we got an sms stating that the flight has been cancelled due to operational issues. Today, I called on your Toll Free number and they said that since booking was done on November 10, 2016 and since payment was made by cash, we will not refund the money. To top it the customer care fellow said that its a non refundable ticket. But i believe non-refundable rule is applied if the customer cancels the ticket and not the other way round.