Vistara Airlines — see below

I am really running out of patience!!!
Your charter informs me that you will respond to me within 72 hours!
You have not.
Please now respond or let me know your escalation procedures.
In particular, please let me have details of where and on whom i serve legal notice for recovery of my money.
Regards
William bootle

From: bill bootle
Sent: 16 january 2018 14:03
To: '[protected]@airvistara.com'
Subject: re: flight uk868 - goi to delhi 6/1/18, 21.55

Hello!!! Where is my response, where is my money!!!
Thank you

From: bill bootle
Sent: 08 january 2018 14:20
To: '[protected]@airvistara.com'
Subject: flight uk868 - goi to delhi 6/1/18, 21.55

Dear sir/madam,

I was texted numerous times by vistara, to tell me that the above flight was delayed; the revised time kept changing and, in addition, i was also receiving messages advising me to switch to an earlier flight, as it wasn’t guaranteed that i would make my connection (These messages were useless, as they were received by me much too late in the day).

Anyway, i was tight for time to catch my connecting flight from delhi to heathrow anyway, so you left me with no alternative but to book an earlier flight with a different airline.

I must say that i am exceptionally disappointed with vistara; in addition i spent a lot of money on telephone calls on saturday, trying to establish what was going on (I have a uk phone, so the call was costing me £2 per minute - £30 in total – i was speaking to somebody who wasn’t clear and did not speak adequate english). You spoilt the last day of my vacation; a day when i had planned to have a special birthday lunch with special friends – all cancelled because of your useless airline!!!

So, i had to rebook with go-air 11, 000 rupee plus an upgrade fee (Related to excess luggage weight – their allowance is lower than vistara) of 3, 500 rupee, so a total of 14, 500 rupee (£181). Also, what about compensation for my lost and ruined saturday!!!

Hopefully you will re-impburse me without me having to take matters further.

Please confirm or otherwise let me know the escalation procedure as well as the indian court through which i can properly take action to recover the debt.

Thank you and regards

William bootle
Cse, fcca, fcsa, camb.