Vistara Airlines — vistara staff not supportive

Address:

110051

We were having flight from Delhi to Amritsar on 26 Aug 18. It was rakhi festival and huge rush was there.somehow we reached on airport 45 min before our flight, but the vistara representative we're very rude and they waste our time in just stupid things and didn't give us boarding passes. It was very urgent for me to reach Amritsar on time but they didn't listen any thing.on the spot I have to take another flight for same day which cost 10, 000 rupees.Even they refused to refund the money.kindly look into the matter and refund the money for 2 tickets with PNR no PW9P29 as early as possible