| Address: | 81 Derby Road, Beeston, ng9 2tb |
Our flight details are as follows:
Akshyadeep Raghav- Club Vistara ID[protected], PNR- O2R2CQ.
We had a terrible experience with the Air Vistara flight from London to Delhi on 3rd April, 2022.
With worst online check in to customer care false promise and poor onboard service specially for 2 year old twins to broken baggage.
This particular one is in regards to one of our suitcases being broken badly and would like compensation for breaking out of the suitcase.
Moreover we asked for another suitcase with a fragile tag which was not placed on it by the staff after promising us.
Please look at the attached picture.
After repeatedly chasing and 41 email to nodal officer and appeallant authority they stopped replying now. First offerred us 1K INR but we asked them to replace the suitcase rather than came back offering 2K INR and later 5K INR when the suitcase was way costly. Then asked me to give them invoice/purchase proof as if I have boarded plane with stolen suitcase when we provided proof of broken suitecase in terms of picture and video at airport. Moreover told them no one keeps and carry the purchase proof while travelling to different country and then asked to give bank statement with proof purchase which we provided later on after struggling to find it with bank. They simply stopped responding now. Can you please help? Was this information helpful? | 
