Vistara — Cancellation and Refund

Address:

Apparent by their behavior that they don't exist. They are behaving like a shell company.

I had a booking with Vistara for 10th Oct, 2020 from Dubai to Mumbai which I couldn't catch because I was tested positive for covid. I wrote an official email on 19th Oct, 2020 and I requested them to reschedule and shared my report with them. They ignored me for 10 days and then I had to make a fresh booking at literally double the usual price and travel back to Mumbai because of my visa restrictions. Then I asked them for a credit note which I can use for a different booking should I have to travel again anytime. They ignored that request. Then I managed to reach their call center and asked for a refund. They asked me to make my travel agent call them for that. Then they did not entertain them as well. I tried email, phone, twitter and facebook but was ignored everytime as if I and my concern doesn't exist. They are pathetic to say the least. They don't care about the customer complaints at all and that is evident by the number of complaints that are raised against by them on various platforms.