| Address: | TATA SIA Airlines Ltd. Intellion Edge, Tower A, 9th and 10th Floor,South Peripheral Road, Sector – 72, Gurugram, Haryana - 122101 |
My checked in baggage was returned in a broken condition on 11th Oct 2022 during my journey from Chennai to Mumbai on flight UK822.
Date of Incident: 11-Oct-2022
Reference: UKBOM11635
PNR: JFOYRM
Solution requested: Cost of a new bag approx. Rs. 5000
Sequence of events as below.
1. On 11th Oct 2022, informed at the Mumbai airport baggage counter on arrival and they registered the complaint and shared the damage report under reference UKBOM11635.
2. I was informed that I will receive a call to pick the bag on 15th Oct 2022 from Chennai office and they will repair or replace it in 7 days.
3. Since I didn't receive any calls on 15th Oct. I contacted the Mumbai office on 19th Oct and 21st Oct. They responded the case was closed on their side and Chennai office will do the needful and for assistance I have to call customer relations.
4. On 19th Oct I send an email to customer relations with all details including the damage report, as they informed over the call.
5. I couldn't get any information for my emails and calls after that, finally I tried to escalate the matter to nodal officer and appellate authority via email id provided in the Vistara website.
6. Since I could not receive any response, I raised the complaint in AirSeva on 7th Nov 22 with reference SM214372 and I got an incorrect response from Ms. Pooja Paul that bag is under repair and will be delivered. But the bag was never collected for repair, and it is still with me.
7. I further tried to escalate via their Twitter helpline and another email shared by customer relations but other than saying I will get a response from Chennai airport team there is no credible effort or action was taken from Vistara end.
I request your help to get a new bag which would cost approximately Rs. 5000 considering the unexplained delays, so that I could buy a new one instead of waiting indefinitely.
Was this information helpful?
Post your Comment