Vistara — Damaged Bag | |
Dear Vistara Team pls Resolved this problem. When I was traveling from Udaipur Airport to New Delhi Airport. When I checked in from Udaipur Airport. When the condition of my bag was fine, M and my team were waiting for the flight at the Waiting Hall Gate 3 Vistara flight. Then Rahul ji came to us. Those who had checked in my bag said that your bag has got a dent. So we want you to take a Receving from me. --- Receving for what. - There is a dent on your bag. I refused to do the Receving. Because my bag was not dented. After that, you start speaking, don't complain, your bag has got beaten up. . So you will get to check out CCTV photos, after that you will know that after that, we refused to do the receving when we will be receving again after that when we arrive at the New Delhi airport and we are going to collect the bag-Belt-3 . After that I asked the Vistara team member that I have to raise complain, Beg has got a dent. The Vistara team said you go to the Vistara counter-Reception, give a complaint to it.. He checked the dent on the Beg . He said that you should send the mail drop to [protected]@vistara.com. After that, i drop a mail [protected]@vistara.com dated on 22 march 2021 . After that i call toll free no.[protected] But on the call, he told that you have a response in 48 hours.I kept waiting yours side. If any information require pls tell me. I provided with all proof Biils, Ticket Etc. If you have any doubts, then you can check the CCTV Photos check of March 21, both Udaipur and New Delhi Airport. I think the Vistara team will help me. Flight No-UK628 PNR No-6RXUWZ Ticket Date[protected] Borarding Time:-14:25 From Udaipur Aiport To New Delhi Airport. Regards Jony Kumar [protected] Was this information helpful? | |
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Vistara customer support has been notified about the posted complaint. | |
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Based on your description, there is no connection of the events with Vistara carrier:
1) It is unclear, which capacity (authority) unidentified Rahul ji was acting on 21MAR2021 ;
2) It is unclear, where the events happened: at the registration desk or after the registration procedure for the Vishara flight 628;
3) it is unclear, what was the exact claim o[censored]nidentified Rahul ji, except the unclear "receiving" for the possible dent of the unidentified personal item (checked or unchecked baggage).
Every passenger, departing from India's airport, can demand the police officer or the other public servant, in case of any financial claim to the passenger from the side of the public servant, to report, minimum
(1) his/her full name and his/her capacity (public authority)
(2) price/tariff, nature, grounds of the invoice ;
(3) written document prior to effect the payment ;
(4) the redressal authority,
prior to effect the payment, subject to Article 31 of the Central Goods and Services Tax Act, Article 2 (9) of the Consumer Protection Act.
The described events are similar to the daily events on the village bazaar.
Consequently, the passenger shall appeal to the administration (operator) of Maharana Pratap airport at Udaipur or to the nearest police office o[censored]daipur, not to the Vistara air carrier, as the first point of the complaint.
The operator of Maharana Pratap airport at Udaipur, Rajastan was claimed by the Airport authority of India without the sufficient disclosures of the rights.