Vistara — Damaged luggage

Address:

Dania Residency, Flat f-03, Charles Campbell Road, Bengaluru 560005

Hi,

This is to notify that my luggage was manhandled & damaged during my travel with Vistara on 2nd March 2023. I had filed a complaint with Vistara Delhi ground staff and they had shared a damage report with me.

However, it is over 9 days and no resolution is in place. Please find attached the details along with the photographs of my torn luggage. My luggage needs to be replaced.

Travel from - Srinagar
Travel to - Delhi
PNR - MWYS85
File Reference - BLRUK10875/02MAR23/0816GMT
Complain - Torn bag received at luggage belt in Delhi

Complain was transferred from Delhi to Bangalore Airport as I am a resident of Bengaluru.

The Vistara staff aligned for repair is not showing up and misbehaving on call. It is highly unexpected from an airline like Vistara. My case needs to be picked up on priority basis. Kindly do the needful at the earliest and replace my luggage.

Regards,
Ankura Thawani
+91 [protected]