| Address: | 8th Mile Kalimpong - 9732296894 |
I am the frequent flyer of VISTARA holding SILVER membership UK[protected]. I had my award tickets booked for my families under the PNR number PCWAAV & PDBX3D for 3 X pax. In order to reduce the number of handbags we limited our stuff into 2 X handbags weighing 19 kgs.
Due to full flights, the counter staff insisted us to send our handbags in the check in. He weigh it as 19 kgs and ask us to pay 5 kgs extra above 14 kgs of 2 x handbags. We requested him that the bags allowance for 3Xpax is 21 Kgs in total and we have only 2 hand bags which weighs 19 Kgs only. However, he was not listening to us and literally fighting with my wife and daughter (student) and threatened make it either 3 pieces or pay for 5 extra kilos, if not he will offload them from the flight.
Paid for all 7 Kgs extras.
As a loyal customer of VISTARA, I felt so insulted and pity on the customer relationship training of VISTARA. I have always been advocating VISTARA to my family and friends and recommended in the loyalty programed.
Now I feel VISTARA is flying excessively higher than our expectation.
Customer care and relationship training is highly suggested for the staff like Mr. Surijit Singh of IXB airport.
Now I am thinking to cancel my next flights.
PNR# V9NB57 – on 26th Mar 2023 & VPSP64 – on 11th Apr 2023
Puran Chhetri
UK[protected]SILVER)
EK[protected]SILVER) Was this information helpful? | 
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