Dear Pooja Paul
Vistara- I have flight on 7th November ay 9:25 and I hade the corvid PCR test on 4th of November at 18:40 and showed the test result to the staff and they advised me that test should be within 72 hours and this is done before 74 hours mean to hours early so they can not accept this test. They advised me if I want to fly I can have arrived express test and would bring the test before the departure. I booked my test at the terminal 3 at 7:30pm and get result at 9:15.
Before I get result I spoke to the Airline manager and said I booked the test and would get result before departure. She said they would close the desk at 8:30 so result should show them before 8:30. I requested that I had text 74 hours before and than another express test at 7:30pm today and showed the proof and explained that I did not have any symptom of Corvid 19 and had last test 74 hours ago and also done another test at 7:30 and expecting result before departure. I told her that I already done my online check in and she should take my baggage and and I will not on board on the air craft till I get result. If my result is negative than allow me in the aircraft. I also told het or cancel today ticket and book me for tomorrow or day after tomorrow. She said I booked ticket from travel agent than I need to to contact them they can only do this.
I contacted to the Ticket to India (travel agent) He advised tomorrow ticket is available but I need to ask the airline they should write the reason on PNR that due to covid test in not provided within the 72 hours period. The Airline manager did the same and I again contacted to travel agent said if I want to change the departure date he will charge £593. I told him I want return ticket on same date (1st December ) and I only want the change date instead of tomorrow or day after tomorrow.
I told him I bought the return ticket for £417 and you have been asking me for the change of the date £593.00 better cancelled the ticket and refund the money and I can rebook new ticket again and that would be better.
He said I can not the cancelled the ticket however change the date and for the change date he would charge me £593. I said its such kind of blackmailing and harassment. He said than he can not do anything and disconnected the call,
I got the test before departure and also was ready to change the date but both airline and the ticket agent (Ticket to India (world ) phone no:[protected]) address Vacation House, 372-374, Cranbrook Road, Gants Hill, Ilford .
Both the airlines and the travel agent Harass me and also blackmail me.
I want my full ticket refund and from the Airline or the Ticket to World.
Thank you
Syed Mohsin Zaidi
9 Lansdowne road, Uxbridge UB83JP, o[protected], mohsin.[protected]@sky.com
Sent from Mail for Windows
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