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Vistara — Refund Amount - Money deducted but no PNR generated

I tried to purchase a ticket from the Vistara website with the transaction dated 22 Jan 2023 which got failed due to a gateway issue.
Air Vistara was informed of the same on 22 Jan 2023. A service request was created by the customer care team on the same date but till today, 19 Mar 2023, I have not received the amount that got deducted from my account.
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Hi,
Did you get your money back? I have the problem now.
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