Vistara — Refund request (dubai - mumbai) 28th december 2020

Address:

DUBAI

My air ticket which was booked from DXB to MUM on the 28th of December 2020 was cancelled due to operational reasons and the full refund was promised. I had booked the air ticket through a travel agency - Broadway Travels Dubai. They has said that i would be refunded in full. At the end after waiting for over a month, i was refund only a partial amount. I have been calling the travel agent, the airline and the Aviation authority in Dubai - Dnata. In the end i am being told that the airline will always refund the full amount. But the travel agent is telling me that is not true. Whose words should i go by? I seriously do not have the time to be running around calling people for my money. Nobody is ready to give a proper answer to me. I called the airline and they told me to talk to the travel agent. The travel agent is telling me that they are waiting for a response from the airline for the past 45 days. Why do i have to go through all this for my paid amount to be refunded? It was not me who cancelled the trip, so why should i be penalized ? Requesting you to look into this matter.