Hi sir, consumer forum is my last hope. I have booked the 7 tickets on 20th may 2020 from make my trip platform of vistara airlines for 4th of june from mumbai to varanasi. But i get the mesaage and cumpeterized call from vistara that flight has been cancelled due to flight non-operational. So i have tried to call vistara and make my trip both for rescheduling the ticket if they can but no one picked the call from vistara and when i did not have any option and price of other next flights were increasing i had to book other tickets for 17th of june.
Now please think about my loss in this pandemic situation of corona in mumbai i was forced to live 13more days in state and booked the ticket again even giving 50percent more money which was 46000. Now when i reached at my home and called to vistara customer care they denied to give refund and saying to give credit upto 31st march 2020 for same users.
I have emailed and tweeted over tweeter also to them but again they denied and saying this was their policy. But as far as i remember at the time of booking (20th may) there were no such policy it came in existence later but my request is that even if policy were there this is totally wrong because they cancelled ticket themselves and now saying this is government fault so will not refund and will give credit and that would be also only restricted to same users.
But i am middle family person and not frequent traveller of airlines. If vistara had given this credit option at the time of cancellation this could be the benefial but vistara is giving credit after 25days when i am already at home so this credit ia totally worthless because of vistara delay response.
From bottom of my heart i have request from consumer forum that please interfere in this issue, i am middle family person and loss of 30378rs matter to me and my family.
Pnr: qrxim8 vistara airlines number: [protected] vistara email: [protected]@airvistara.com Was this information helpful? | 
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