Vistara — Vistara Damaged Baggage with fragile marked item broken

Address:

India

I am writing to report an unfortunate incident regarding my recent flight with Vistara on UK 879 from DELto HYD on 26th May'2023.

Upon retrieving my checked baggage at the destination, I noticed that my suitcase, which had a prominently marked "fragile" sticker, had been mishandled, resulting in significant damage to its contents. Unfortunately, one of the fragile items inside the bag, the liquor bottle worth 5K, has been completely broken beyond repair.

I would like to bring this matter to your attention in order to seek assistance and a resolution. As a loyal customer of Vistara, I have always trusted and relied upon the excellent service provided. However, this incident has left me disappointed and concerned about the handling of delicate baggage.

I kindly request your immediate attention and appropriate action to rectify this situation. Specifically, I would appreciate:

1. A thorough investigation into the mishandling of my baggage and the circumstances that led to the damage of the fragile item.
2. Compensation or reimbursement for the broken item, taking into consideration its value and the inconvenience caused.
3. Assurance that measures will be implemented to prevent such incidents from occurring in the future, ensuring the safe transport of fragile items.

To facilitate the resolution process, I have attached a copy of my boarding pass, baggage claim tag, and photographs clearly depicting the damaged item as evidence.

I trust in Vistara's commitment to customer satisfaction and its willingness to address this matter promptly. I kindly request a response within a week to discuss the steps that will be taken to resolve this issue.

I would like to thank you in advance for your attention to this matter. I appreciate your understanding and cooperation, and I look forward to a satisfactory resolution