Viveks India — Ac problem 1.5 ton inverter ac

Address:	600009
Website:	www.viveks.com/customerservice.aspx

This is to inform you that i had bought two 1.5 ton inverter ac from viveks showroom at t nagar in chennai (Tamil nadu) this jan 2016.

Ever since i have bought it on of the acs is continuously having problems. First it was the sensor panel not fitted properly, then the sensor light not working, then ac not cooling, ac making excessive noise and lastly now the ac not working. The second ac fortunately is not having any problem so far (Touch wood).

I fail to understand that how a reputed company like yours can make such sub standard piece, that to the model is the top of your line model.

Furthermore, the services of home serve from viveks is also pretty slow. I complained regarding the ac on 22 aug (Mon) job no 937972 and the ac was only collected on sat (26 aug) job no938469, that to after reminding then on three consecutive days and getting after them.

I am now without an ac for the past 10 days.

I hope you shall inquire to find the issue/ problem with home serve/ viveks and resolve it.

I am not sure if it would too much to ask for a complete replacement for the defective piece, but i do hope so.

Please make sure i have an ac at the earliest which runs without any problem.

Regards,

Antony grossy