[Resolved] Viveks India — Air conditioner (carrier) - bill no. 11i31600291 dt. 16-apr-2016

June sasikumar

from Delhi, Delhi

Address:	Chennai, Tamil Nadu, 600 020
Website:	Viveks.com

Vivek conducted an expo in chennai during mid of april 2016. I bought 1 carrier a/c unit . They said that the a/c will be delivered in 7 days.Its been 10 days the a/c not delivered from the 7th day customer service representative replies that the a/c is out for delivery and will be deliverd before 9pm each day and getting response from call center is hell, it takes many trials to reach a customer care person at any time from 9am to 6pm ..Pathetic call center ...You go mad calling them...The recorded message says your waiting number is 5 then 4 ..3...2...1 the starts again5...4..
After so much time it took to speak to agent ... Still nothing worked out, i went directly to viveks customer care at mylaproe and still no reply.. Yet to receive the a/c booked.

Viveks bad service please stay away...I feel online is far better...Saves money and...Time

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Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

Apr 29, 2016

Connect to Viveks's response We deeply regret the inconvenience. We understand your concerns and we are extremely sorry for the delay. We had unexpected bookings during the CTC Expo and the entire team is trying to deliver /install all the products at the earliest. We request your cooperation in the meantime. Pls be assured that we are working towards it tirelessly day and night. We request you to pls email us your bill number and contact number at [protected]@viveks.com and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused. You can also reach us at[protected]!