Viveks India — Bluestar AC not working after the installation done by Viveks & Co[Home Serve]

Address:

Keelkattalai, Chennai-600117

Purchased bluestar AC from Vivek's & Co, keelkattalai, Chennai-600117 on 17-MAY-2023, after installation AC not working, and still now there is no support from vivek's for the last 10-days. They are saying once they received the replacement from bluestar, then only they will do replacement, no support from Viveks & Co, then why we need to buy AC from Viveks, i can directly buy from bluestar itself?.

Not happy with Viveks & Co, and Home serve as well, and i escalated this case to Bluestar India, there is no response from bluestar india as well, really feeling sad. Why companies are like this, then how they will earn customer's trust and how they will do business without customer?