[Resolved] Viveks India — Daikin ac provided by viveks is of the poor quality and no proper customer service | |||||
Dear sir/madam I am writing this letter with great disappointment on the service provided by your customer service department on the complaints raised with respect to ac. I purchased diakin airconditioner on 05th may from viveks - tambaram, but there was no cooling after using for just 25 days. I raised the service request with viveks, however i got the response that my name was not listed in the data base and since the name was not listed i may need to undergo paid service. Why do i need to go for paid service though my ac is under warranty period? Why my name was not listed in the data base though i have valid order no? Why do the customer needs to get penalise for the improper control that viveks has? Appreciate your response please. Also i appreciate that any one from the senior leadership team to look at this issue. Thanks Was this information helpful? | |||||
Aug 6, 2017 Complaint marked as Resolved Viveks India customer support has been notified about the posted complaint. Verified Support Jul 05, 2017 Viveks India Customer Care's response Dear Sir / Madam, We deeply regret the inconvenience. We understand your concerns and we are extremely sorry for the delay. We request you to pls email us your Job request number and contact number at callcentre.[protected]@viveks.com and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused. Verified Support Jul 06, 2017 Viveks India Customer Care's response Dear Mr. Hariharan, We apologize for the inconvenience caused to you. We regret to inform that as the your AC has been installed by the brand. The services during the Warranty period will be done by the concern brand. Hence, we are unable to assist you with this regarding. We request you to contact the concern brand for further assistance. Thanks & Regards, Tulashi Narayanan. R | |||||
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+91 44 4213 1616 [Customer Care]
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