[Resolved]  Viveks India — Defective hp laptop sold during warehouse sale in mar 2016

Address:

Chennai, Tamil Nadu, 600089

Viveks is the worst electronic outlet without any moral values towards customers. I purchased hp ac 101 tu for inr 35, 000 on 27-mar-16 during warehouse sale at manapakkam. Cost of the laptop was at least inr 3, 000 more than other shops and online rate. The laptop was defective one and not working due to hardware malfunction. I immediately contacted viveks customer care and sent mail too. I was asked by viveks customer care to contact nearby branch. On 30 mar 16, i went to porur viveks branch which did not even care to see the defective lapton but asked me to go to hp stores at parsn complex near anna fly over. As the viveks porur branch did not help me, i again contacted viveks customer care and complained about it. I gifted this system to my son who studies engineering and he was totally disappointed due to this defective system. He had an online test for which i had rented a laptop by paying rs.2000. In spite of many reminders and mails to viveks, they did not care and porur branch person in laptop section casually told me that it is the customer’s responsibility to go to hp and get the defective system repaired and viveks had no part in it. With great difficulty, i had taken the laptop to hp and after 10 days follow up with hp, i go the problem solved on my own. Do not purchase any more items from vivek is the lesson i learnt. This outlet does not have any moral responsibility as it does not attend to customer’s grievances. This is the second worst experience i faced with viveks. Earlier i purchased lg 32” tv and in that tv also i had issue. Be careful. There are many good electronic outlets in chennai offering competitive price and customer service.