[Resolved]  Viveks India — delivery commitments and customer service

Address:	Chennai, Tamil Nadu, 600040
Website:	www.viveks.com

I got one of the worst customer services experiences with viveks. I ordered for a fridge and a washing machine totaling to around rs. 1 lakh from viveks anna nagar branch with the commitment from to deliver the items before diwali. Their price was higher than the price quoted by other dealers, still i placed the order with viveks because of the sales person who took special approval from his manager to bring the price close to other dealers and with the commitment to deliver the items before diwali. They had the fridge on display but the washing machine was only shown on catalogue. I placed the order as i didn’t want to waste time behind this. I understood that their commitment is valid only till the order is placed, after the payment, the treatment totally changed and the commitments were not maintained. We have to call and chase them on daily basis. They will commit that the items will be delivered on the same day, but the items will not arrive. Most of the time the sales person will not be available. We have to call at least ten times to catch hold of a sales person, to whom we have to explain the whole story, who will say he will call in 10 min, but there won’t be any call. We have to call and chase again. We have to wait the whole day waiting for the delivery and waste the days. I work in dubai and have come to india for a short vacation. Each and every day is precious for me and major portion of my vacation is spoiled behind this supposed to be simple and straight forward purchase. After a weeks struggle fridge was delivered but we are still waiting for the delivery of the washing machine. I don’t know when they will deliver this item. If you have plenty of time to waste waiting for delivery and want to experience a bad customer service. De