[Resolved]  Viveks India — No proper response for the issue - keep on postponing delivery

Address:Chennai, Tamil Nadu

Raised a complaint for Washing machine service. Almost 3 weeks, since not fixed.

Getting a call and informed it will be fixed but keeps on postponing .

This is not the first time, already had faced the same kind of issue and after several phone calls/escaltions it got sorted out.

Now the same thing happening for washing machine as well.

Service is not good and no timely feedbacck
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May 6, 2017
Complaint marked as Resolved 
Viveks India customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2017
Viveks India Customer Care's response
We deeply regret the inconvenience. We understand your concerns and we are extremely sorry for the delay. We request you to please email us your Job request number and contact number at callcentre.[protected]@viveks.com and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused.
Complaint comments 

Comments

Sir my Ac repair last month I will call home serve they come & Cheque repair the Ac we pay Rs :4100, after 10 days same problem they come and collect I will call service personnel they don't take my number and I will call service twice they don't give feedback what will we do sir pls rectify sir

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