Viveks India — Product is not delivered as per the commitment

We have purchased the LG refrigerator on 3rd April 2022 at T.Nagar Viveks and they told it would be delivered on 4th April. I have called them on 4th April and they told it would be delivered by 8PM but it not happened. I have called the customer care and showroom manager, both of them confirmed it would be delivered on 5th April but nothing happened. Because of this we are unable to plan our things. Showroom Manager Iyyappan is not responding, he always cut the call and send message( like will call back later).

We are not hurry on the product delivery, but we need some proper communication/commitment on when it get delivered. Not sure what they will get for false commitment and it wasting our time and routine.

There is no contact number for even the big branch in T. Nagar. If ask you to call the branch manager number and he doesn't pick the phone what should we do. This is ridiculous and don't know why they have customer care number which doesn't serve the purpose.