[Resolved]  Viveks India — Samsung Air Conditioner

Address:	600094
Website:	www.viveks.com/CustomerService.aspx

I brought 2 split samsung AC from viveks. and got AMC for the next year. everything was good for one year. the next year i had a complaint for 1 of the AC for no cooling effect, so they send some engineers and took the outdoor and indoor unit to mylapore work shop and rectified in 10 days. they reinstalled and with in 2 days i faced the same problem so again they took outdoor and indoor unit to their work shop and fixed it after 10 days. Now almost after 6 months i faced the same problem. they came and took both outdoor and indoor unit, after i week they called me and told we need to spend 10, 000/- as they found that the coil is damaged.when i asked the reason they are telling we cannot explain everything to all customer, very rude behavior. there is no proof with them that actually the coil is spoiled. i know they are selling it to other shops/customers outside their company. Even they told me for the other AC that the GAS has been leaked but i told them not to touch it and i request an local AC specialist to verify and he told everything is fine. no issues...Now it is very clear that they are trying to loot the customer as much as they can... Now i want to complain to police and want to file a case in consumer court. kindly someone assist.