[Resolved] Viveks India — Sony BRAVIA television Model: KLV-40W562D,

Lokie36

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600028
Website:	www.viveks.com

Hi all
I have brought TV last month date 23rd 2016 Nov,
After a week they came installed the TV and its worked fine for 1 day after installation gets over, suddenly got cracked in display planel and i have complaint about this issue,
Sony service person ( Dont knew he had well knowledge or not ) came and checked, he said physical damage, really god how come its physical damage i dont knew because i have brought week a ago, i am sure viveks sell damaged TV and if i ask they replied this not our problem,
Can anyone explain how could sec day of installation TV gets cracked .
Take it as serious issue and need to replace it.

+3 photos

Was this information helpful?

No (0)

Yes (0)

May 12, 2017

Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

Dec 14, 2016

Connect to Viveks's response We are extremely sorry for the inconvenience caused to you. All the products are tested thoroughly before shipping, it is a rare instance when one is found defective. Kindly help us out with the Billing details or complaint ID to take a look and resolve the query at the earliest.

Dec 22, 2016

Updated by Lokie36 This My Billing No :1873 Ashok Kumar