Viveks India — worst experience

Address:

Anna nagar, Chennai, Tamil Nadu

We purchased ac from viveks, anna nagar. They promised free installation... Good service bla. Bla.. As usual. But ac has not been installed until now (4days). When called, there is no proper response from th store staff. They say "it's th technicians fault. We do not know". How can they say they do not know? Is it not the store's responsibility to follow up and make sure it is installed as promised by them?!"we totally understand if there are genuine reasons for delay but we expect responsible answers from the dealers!"i do not know.. Return th product i[censored] don't want".. Is very irresponsible of viveks and reflects their bad attitude towards customers. We are totally appalled by the service offered by viveks, anna nagar. I wonder if all branches are like this. The problem is still not sorted out as i type this complaint!