Viveks — Very poor service

Address:	Chennai, Tamil Nadu
Website:	www.viveks.com

Purchased Diakin split AC 1.00 ton Bill no [protected] on 29 September 2013. Installation was not proper their was water leak after many attempts it was rectified. On march 29 2015 the ac did not work. Technician from viveks name (therumani) came and told gas leak unit has to be taken. On 31st march 2015 the unit was taken and they promised to return in a week. Their was no response from Home serve their service people. After a month two technicians from Vivek came to take the unit and I told the unit is already taken and I asked him what is the problem no response from there. The technician name Saravanan asked Home serve and told that their is compressor problem and they need bill copy. Immediately I gave the copy. That is in April from that day I rang everyday to Homeserve no proper reply. Everyday the same reply we will call u back but no call will come. On May 3 I asked to give the unit back as I have to go out of station immediately and told them to keep the compressor ready and I will send the unit when I come. I came back and send the unit again on 21 August 2015 from that till now no proper response. Today that is 28september 2015 they promised to send but they rang and said still their is problem we have to check. Why are the delaying ? Very simple to order a compressor and fix. Not even a year old AC. Fed-up with the Homeserve person. Pls. Try to rectifiy soon. Job no 866206