[Resolved] Vivo Mobile India — earphone is not working.

Sw@ti1991

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Hi,

I purchased vivo y95 on may 27 2019 (Still under warranty period). From 15th nov 2019, suddenly my earphone stopped working. Other earphone is working in my mobile. When i called and visited the customer care & asked for the replacement of the product, they denied for it. They mentioned that earphone is damaged and also convince purchase new earphone. But my earphone is not damage i brought earphone with handset in same as photo which i have uploaded and work properly till 15 nov.2019. If a product seized working within the period of 6 months, the company is supposed to provide the replacement warranty. They should not trouble the customer. This is one the instance of a bad customer service.

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Jan 9, 2020

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

Vivo Mobile India Customer Care's response Hi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your complete details on our official mail id that is [protected]@vivo.com

Nov 24, 2019

Updated by Sw@ti1991 Two Days has been passed, no body contacted me. And you have marked, complaint is resolved. I sent you my details on your email but no respond.

If you have not response your customer complain, why did you open customer care services. Your product quality is really cheap. Don't buy their mobiles.

Verified Support

Nov 28, 2019

Vivo Mobile India Customer Care's response Hi, thank you for reaching out to us. We have responded you through DM, kindly check.

Dec 09, 2019

Updated by Sw@ti1991 You haven't any response through DM.

Verified Support

Dec 09, 2019

Vivo Mobile India Customer Care's response HI, please accept our sincere apology for the inconvenience caused to you. Please share your E-mail id, so that we may help you in a better way.

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Comments

र

राजस्थानी मनोरंजन रमशा राठौड़

from Delhi, Delhi

Hello sir i have taken smartphone of vivo v15 in bajaj electronics in hyd on 24/06/2019 and I have lost my device on 22/11/2019 I have used low time and I have given police complete in but de not care response can find my mobile so plz help my device imei no. [protected]
Del:1238
My name SINGH MAHENDER
..., ..

Vivo Mobile India Customer Care's response, Dec 7, 2019

Verified Support

Hi Mahender, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your complete details on our official mail id that is [email protected]