[Resolved]  Vivo Mobile India — product not received...but shows as item delivered

ITEM NOT DELIVERED BUT STATUS SHOWS AS DELIVERED WHEN I TRACK THE ORDER BUT NO ACKNOWLEDGMENT HAS BEEN SIGNED BY ME, BECAUSE THE DELIVERY AGENT DID NOT MEET ME IN PERSONAL OR IN MY OFFICE .
ORDER ID IS [protected]
PRODUCT DETAIL-Vivo Y15 64 GB Aqua Blue (4 GB RAM)
ORDERED ON NOVEMEBR-12-2019

PURCHASED USING BAJAJ EMI CARD DETAILS ARE AS SHOWN BELOW
As per the follwoing details i have purchased using my EMI card, but not yet received the item .Details are as shown below.MY EMi card limit also has been deducted after the purchase.

transaction reference number for th eloan is[protected]

Kindly help me to either get the product at the earliest or revers the amount to my EMI card so that i can purchase again

my details are as follows

Name:- K

Date of Birth:-20/02/1980

Mobile number:- [protected]

Email ID: - [protected]@gmail.com

Product:- MOBILE PHONE (Vivo Y15 64 GB Aqua Blue (4 GB RAM))

ORDER NUMBER [protected]

Amount Financed:-11990

EMI:-1332

Branch (If known):-

City and State:- THRISSUR, KERALA

the message i was received on 12/11/2019 at 14.30 is as follows

Dear Mr K, your Bajaj Finserv EMI Store order [protected] for Vivo Y15 64 GB Aqua Blue (4 GB RAM) ordered on[protected]:29:28 has been placed. Your order will be confirmed shortly by the dealer.