[Resolved] Vivo Mobile India — reasonable mobile service

Jaganathan Krishnan

from Gingee, Tamil Nadu

Address:

Tiruvallur, Tamil Nadu, 600053

I am jaganathan, i bought vivo mobile. Product model y55s at the date of 23/08/2017. Mobile i'm no is [protected]. My mobile last two three month some problems (Battery over heating, battery discharge not used time, facebook not responding, google not responding, launcher not responding proxmity sensor not working) i went to vivo mobile service center four or five times:no339, first floor, m t h road ambattur, chennai 600053.. Last service yesterday evening, problem launcher not responding mobile is hanging. Take mobile. I am waiting approximate 45minutes mobile hand over me. Only software update. Use mobile any problem return service center only said. No explanation for problem. Last service job sheet no aintn[protected]. Any problem go only software update. Explain the technical reason problem to solved permanently

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Apr 9, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

Vivo Mobile India Customer Care's response Hi Jaganathan Krishnan, as per the telephonic conversation, will get back to you shortly in your preferred language.

Verified Support

Mar 07, 2018

Vivo Mobile India Customer Care's response Hi Jaganathan Krishnan, as per the telephonic conversation, please visit the service centre, so that we may help you accordingly.

Mar 17, 2018

mg01234's response plz find my phone

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Comments

Alishaan Junedi

from Pune, Maharashtra

Why did not update Oreo 8.0 version in this phone?

Vivo Mobile India Customer Care's response, Mar 9, 2018

Verified Support

Once the new upgraded android version will be available, your device will automatically receive the notification regarding the update, thereafter you may easily download the new version.

ச

சம்பத் குமார்

from Coimbatore, Tamil Nadu

I am having vivo v5s mobile.. And the mobile is creating duplicate contacts often.. I am receiving the call from my friend by another name which i have already saved for another person.. I dont know how to sort out this.. Plzzz fix this.. Its irritating..

Vivo Mobile India Customer Care's response, Mar 13, 2018

Verified Support

Hi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]

mg01234

from Bulandshahr, Uttar Pradesh

Sone one snach my vivo mobile (vivo1603) with dual sim ([protected] -voda, [protected]-jio) near delhi jaal boad, rithala, delhi. So i request you in case any issue made by Idea number, i will not been responsible.

rest detail-
IMEI1-[protected]
IMEI2-[protected]

Vivo Mobile India Customer Care's response, Mar 20, 2018

Verified Support

Hi, we are sorry to hear this. Kindly visit the nearest police station and file an FIR.

0958

from Kanpur, Uttar Pradesh

Yesterday I have purchased vivo V7 for my father . But he didn't like it as he was not feeling comfortable with it. So on the same day I went to the shopkeeper to return the Mobile but he refused to take it back. What should I do? How I can replace it.
Please help me

Vivo Mobile India Customer Care's response, Mar 24, 2018

Verified Support

Hi, thank you for contacting VIVO India. We would be more happy to provide you solution if you have any concern with our products as we do not offering any policy for return. We request you to share your concern with contact details.

Zaish Khan Khan

from Patna, Bihar

Dear sir, i am using your vivo v1 model it supported LTE I am request you to give me update to convert my LTE phone to volte

Vivo Mobile India Customer Care's response, Mar 29, 2018

Verified Support

Hi Zaish Khan Khan, thank you for writing us. You will get the notification on your smartphone automatically once update will be available for VoLTE and then you may upgrade it.