Vivo Mobile India — vivo mobile india app crashing issue-vivo z1x

Address:Bangalore, Karnataka, 560057

Hi,
I recently bought a vivo z1x 64gb variant, while playing music app automatically crashing and music stops i've tried different apps gaana, saavn, even inbuilt music app also getting crashed. After screen time outs it's closing randomly sometimes closes after 2min sometimes after 5 mins. Please look after the issue. I've tried contacting vivo customer care service they asked me to factory reset my mobile after doing it also problem not yet solved.

Flipkart and jeeves techincians are not at all taking up this issue when asked for replacement.
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Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2019
Vivo Mobile India Customer Care's response
Hi Vamsi DVM, sorry for the inconvenience caused. We have responded you through message, we would request you to please check it.
Oct 15, 2019
Updated by Vamsi DVM
I have not received any message or email, can you please confirm the same.
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