Vodafone — Charging for calls to toll free numbers

Sep 05, 2020

Updated by ulhas.talpade Recd following from Vodafone, I Quote
"Dear Sir,



Greetings from Vodafone Idea!



As per system checked I am pleased to inform that Rs. 17.06 has been deducted in your main balance reason of called up a special no.



I would like to inform you that starting number "180" is not toll free it's depend upon organization.





To manage your Vodafone account, visit our website www.vodafone.in or MyVodafoneApp: www.vodafone.in/pk1



Thank You!

Debabrata Chatterjee

VodafoneIdea care

Website: www.vodafone.in

MyVodafoneApp: www.vodafone.in/pk1 "
I don't agree. Respecive sites mention them "Toll Free"

Sep 05, 2020

Updated by ulhas.talpade Additional screen shots

Sep 05, 2020

Updated by ulhas.talpade Vodafone number already provided in 1st complaint.
Giving again:
Vodafone mobile #: [protected]

Sep 07, 2020

Updated by ulhas.talpade All responses are unacceptable. Vodafone is bent on robbing their customers in fraudulent way.

Sep 08, 2020

Updated by ulhas.talpade 1. Vodafone first denied and stated that all charges are true and legitimate.
2. I summitted screenshots of all organizations that state their toll free numbers.
3. Vodafone stated that not all numbers starting with 1800 xxx xxxx are toll free and it depends on organizations.
4. I got clarifications from organizations and forwarded it to Vodafone.
5. Vodafone came up with another excuse stating that I had dialed with prefix "0" therefore it was chargeable. If I dial with prefix "0" or "91' the call becomes chargeable.
6. I explained that I never called these organizations with prefix '0'.
7. Vodafone stated that their records shows that dialed numbers are with prefix '0'.
8. I have provided Vodafone screenshots of my call history that shows I never dialed numbers with prefix '0'
I am sure Vodafone will surely come up with some other excuse to deny me justice.

Sep 11, 2020

Updated by ulhas.talpade Vodafone will never stop looting so called "Valued Customers".
I had provided them my call records, but Vodafone has not provided their legitimate call records to prove their claim of I having dialed "Toll Free" number with prefix "0", whereas I had dialed it without prefix "0" or "91".
Vodafone is asking for charges of Rs 49/- from me to get it. But they don't have guts to prove their honesty????? They are finding out ways and methods to loot customers.
I really don't know how much revenue they will be generating in this manner. And that too by cheating customers. I may approach Consumer Court for resolution and then bye bye Vodafone forever.
Vodafone you don't have guts to prove your honesty!!!