Dear sir,
Greetings of the day!
My name is sandip patil, my idea postpaid mobile no. [protected].
I have chosen to downgrade plan rental from nirvana 649 to nirvana 499 on 20/may/2020, my accumulated carry forward data balance 185 gb has been lapse. I was written mail also regarding reverse lapse data or refund paid ammount my account to [protected]@vodafoneidea.com dated 21 may 20. But idea team not agree on the same.
However both plan 649 and 499 idea provided facility data carry forward upto 200gb. So in this case how can my paid data was lapse... Becouse both plan facility is same.
Kindly request you to please raise the complaint against the idea.
Awaiting your reply. If any doubts please let me know.
Thanks and regards,
Sandip patil
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