| Address: | Near Polachira, MC Puram, Meenad East, Chathannoor, Kollam, Kerala state, India |
Date of Incident: 14/11/2020
I am filing this complaint for my mother. She is an ordinary house wife who only know how to dial the number and calling. She don't know how to use other mobile features such as checking sms/email, selecting number from contacts etc.
On 14/11/2020, Caller Tunes VAS service is activated without our concern and deducted Rs.66 from the account. We don't even noticed the incident on the same day. While checking the SMS, we had noticed the SMS from vi care. We had complained the issue to Vi Care. First times we had complained through Vi website. Thereafter we call their 198 complaint customer care number and again repeat the issues, at that time the executive told that due to the issue of the tower located in my place. This issue occurred and they had fixed the issue. But till now even deducted amount is not credited and VAS service is not unsubscribed by them. Today also i call them and follow upped the issue, at that time rude customer care agent told that deducted amount can't able be credit to my account. I told them that the previous time your executive told that its the issue with your tower, then why we have to afford your technical issues. The rude customer care agent told that its not their tower issue, its not activated automatically. Then who i blame. This same issue happened to my (Jishnu S) mobile number ([protected]) too in today. I had called customer care and made complaint. Both complaint numbers will be listed below. I have no faith in Vi customer care. Please help me to get the deducted amount back. This issue will happen to any ordinary people who don't know even check the sms. Please take action.
Service Activated mobile number: [protected]
Complaint ID's (Rejani V - Mother):
KEL-V[protected]
KEL-V[protected]
KEL-V[protected]
KEL-V[protected]
KEL-V[protected]
KEL-V[protected]
KEL-V[protected]
Service activated number: [protected]
Complaint ID: (Jishnu S - Me)
KEL-V[protected]
KEL-V[protected]
Thanks,
Jishnu S Was this information helpful? | 
Post your Comment