Vodafone Idea — Payment of postpaid bill not received

I have paid postpaid bill for Mobile No [protected], Mumbai circle from https://www.myvi.in/ site on 27.10.2020 of Rs. 494/-. Amount got deduct from Union Bank of India where I hold my Savings A/c. But Vodafone Idea has not received payment. In first place, if amount is not received by intended party it should get credited in my account within seven days if not deducted but same also has not happened. In Bank statement, reference is showing as IBIBO WEB PVT LTD, I don't know why it is showing this. I have made payment through official site only.
Kindly look into the matter and attaching Bank Statement for reference.
Please cooperate for solving the issue.

Thanks & regards,
Akshata Sherlekar