Vodafone India — Credit limit changed without any notifications given

Address: Chennai, Tamil Nadu, 600075

From: Ravindar Thirugnanasambandam
Sent: Saturday, September 24, 2016 1:05 PM
To: Radhakrishna Kurup, Manjunath (CHN), Vodafone India; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Mobile details

Hi Manjunath,

Please proceed and still I’m not getting any answer from you or Vodafone how my credit limit exceeded 6000Rs and why its not barred when exceeding credit limit as per the credit limit standards posted on Vodafone sites.

Thanks and Regards,
Ravindar T

From: Ravindar Thirugnanasambandam
Sent: 24 September 2016 08:56
To: 'Radhakrishna Kurup, Manjunath (CHN), Vodafone India'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Mobile details

Hi Manjunath,

Please refer the Vodafone link

- http://help.vodafone.co.nz/app/answers/detail/a_id/5012/~/credit-limits-on-your-...⇄
- http://vodafoneqa.intelliresponse.com/public/index.jsp?interfaceID=12&requestTyp...⇄

What happens if you reach your limit

If you do reach your limit we'll send you a TXT and put a temporary call bar on your mobile.

You'll still be able to make emergency 111 calls, but you won't be able to make other calls, send TXTs or use data (internet on your mobile) until you reduce your balance.

To start using your mobile again you simply need to make a payment to reduce your outstanding balance to below your credit limit. Any payment you make will show as a credit on your next monthly bill.


Note: I’m not blaming you but Vodafone system. Vodafone bypassed these agreements as mentioned in the link and made me suffer.

Regards,
Ravindar T

From: Ravindar Thirugnanasambandam
Sent: 24 September 2016 08:37
To: Radhakrishna Kurup, Manjunath (CHN), Vodafone India; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Mobile details

Hi Manjunath,

As you told in the call, Please write in your mail that ‘Vodafone can change customers credit limit or plan without informing their customers by any manner.’ And send it to me.

Note: this seems like ‘Credit card companies can increase the credit limit without letting their customers know’. But as for my knowledge no credit card companies will do that, as is this legal offence against credit system.

Also Its common genuine thing that if 2 partners involve in a business any plan change or agreement changes have to inform both the parties. And I’m in business with Vodafone as a customer, so its Vodafone responsibility to inform me about the changes made on my credit limit.

So please state Vodafone comments in the mail. I’m not encouraging any oral communications.

Note: the statements that you are committing are on behalf of Vodafone.

Regards,
Ravindar T


From: Ravindar Thirugnanasambandam
Sent: 19 September 2016 10:42
To: Radhakrishna Kurup, Manjunath (CHN), Vodafone India
Subject: Re: Mobile details

Hi Radhakrishna,

I'm very clear in my state, that vodafone is not informed me about exceeding my credit limit by any manner. Also vodafone is not informed me about changing my plan to dynamic credit limit. These two things made me to pay more to vodafone.

So i won't pay until i get right response, also i googled and found many customers were affected by the same reason.

Also vodafone transferred my case to some third party agent who all were threatened me and i've all the call records and messages from them. They used abusive words.

For me its seems like scam doing by vodafone especially on their customers who all are working abroad.

Note: i don't want to make any oral communications on this regards. i need answers for my first 2 questions.
​
Regards,
Ravindar T

From: Ravindar Thirugnanasambandam
Sent: Monday, September 19, 2016 10:27 AM
To: Radhakrishna Kurup, Manjunath (CHN), Vodafone India
Subject: RE: Mobile details

HI Radhakrishnan,

Please don't say that you would not interrupt service when it exceeds credit limit. I too faced such situation before that my service barred when it exceeds credit limit.

Without my knowledge how could you change to dynamic credit limit.

Did I got informed by any manner that my credit limit exceeded.

Regards,
Ravindar T

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On Mon, Sep 19, 2016 at 10:22 AM -0400, "Radhakrishna Kurup, Manjunath (CHN), Vodafone India" wrote:


Dear Sir,


We will not interrupt the service for all the customers even the credit limit exceeds. Predominantly during the International Roaming. Customer has been categorized based on

the profile, Usage and the age on network. You had availed the service from us and requesting you to pay the amount liable to pay. For any international roaming, package for the country is very important to cut down the charges of all services. This is irrespective of calls, data Etc. You have not activated the pack during your visit during the month of June and July 2016.

June:

International Roaming Incoming call charges: 1820 Rs(26)

International Roaming Outgoing call charges: 700 Rs(5)

July :

International Roaming Incoming call charges: 2310 Rs(33)

International Roaming Outgoing call charges: 15960 Rs(114)

International Roaming Mobile Internet charges: 13040.


You can reach me @ [protected] anytime to discuss further. Requesting you to pay the bills as this is completely used from your end.


Regards,
Manjunath.R

From: Ravindar Thirugnanasambandam
Sent: Thursday, September 15, 2016 8:15 PM
To: Radhakrishna Kurup, Manjunath (CHN), Vodafone India
Subject: Re: Mobile details

​Hi Manjunath,

I guess you well aware about credit limit implementations in vodafone, i.e. vodafone customers can't use the service beyond their credit limit. And this is our only hope to control our postpaid bill. But the situation happened to me is really not good.

My credit limit is changed without any notification given to me and all of the sudden vodafone is asking my to pay 41k Rs. My questions here are why my service was not disconnected at once it crossed my credit limit? why there is no mail communication or confirmation given to me on changing my credit limit?

Kindly answer these questions. Also share all the SMS and email communication made by vodafone when my bill exceeds credit limit.

Regards,
Ravindar T

From: Radhakrishna Kurup, Manjunath (CHN), Vodafone India
Sent: Thursday, September 15, 2016 4:03 AM
To: Ravindar Thirugnanasambandam
Subject: Mobile details

Dear Sir,
Below is the details of your mobile number. We had already initiated the SMS alert and also the mail appended below for that. I would request you to pay the outstanding amount of Rupees 41011.06 immediately.

FYI..

[protected]


Regards,
Manjunath.R