[Resolved]  Vodafone India — international roaming networks not available

Dear sir/ma'am,

This is about my vodafone number +91 [protected]. These days i am in muscat, oman. Earlier my international roaming was working and suddenly i noticed before 2 months the networks are out of range in oman. I have contacted vodafone customer care several times but still my problem is not getting solved.

I have done every necessary step on the request of vodafone customer care such as
"to activate vodafone roaming: yes it is already activated",
"to recharge the mobile: yes, i did the recharge for 3-4 times on their request for more than inr 348/-".
"to search the manual networks and select 'omantel': but i found only and only omantel (Forbidden) then they asked to select that forbidden network, sorry to say it was again not connecting".
"to keep the network setting on 2g, 3g or 4g and try with automatic network selection: i did all the steps but nothing is working."

I did a complaint to appellate authority, nodal office also but not getting any response from them. Their executive promised me that i will get the recharged amount back to my account if they will not be able to solve the issue. Not i need my money back and want to sue vodafone for the loss which i had due to non working of their sim card as it was aligned with my bank account and i have several liabilities to pay the bills.

Please provide any solution to all my problems with vodafone. I need my connection to be working or my money to be refunded. After that i'll port my connection to any other network service provider and register a court case against vodafone for the harassment.
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Apr 5, 2020
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Mar 05, 2020
Vodafone India Customer Care's response
Dear Customer,

As per our recent communication, we are glad to hear that your issue has been resolved. Let us know if we can help with anything else.

Regards,
Snehal
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How it is resolved? Facing same problem here. Pl advice

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