Vodafone — MNP: rejected without valid reason

Address:

Ernakulam, Kerala, 682040

I have applied for MNP for porting from BSNL-Vodafone.

I got the UPC code at the store and handed it over along with the form, photo and ID proof at that very moment. After 15 days i.e, 12 working days i went to the store because the old sim has not been deactivated yet . They told me the UPC code has expired which is highly unlikely because the UPC code was valid from 26th October till the 10th of November.
After tracking my MNP status online ( http://www.mnpindia.in/know-your-porting-status.aspx ) I found out that the MNP request itself has not been filed.

According to the rules I went through, Recipient company or leaving company should not reject a MNP request without valid reason and it should be penalized if otherwise. moreover this was the second time it has been rejected. I need explanations and resolve the matter.
In any case the Vodafone ppl has not returned my Photo and ID proof yet.

UPC code: BL395459
validity:26/10/15 - 10/11/15

UPC code: BL712276
validity:16/10/15 - 21/11/15

Phone number: [protected]