[Resolved] Vodafone — mnp sms not going means blocked by operator

Pradeep9212

from Solapur, Maharashtra

Address:

Pradeep Sahni

I found too many network issues informed them many of the time, they keep on giving wrong solutions like change the sim slot, on and off, change handset, sending sms for setting etc... Nothing worked...
It was taking 45 min for download a 3.5 mb file in a location based at delhi... Prime location... Last month in june and july...
I told them i will port out... So they blocked my no for getting connected to customer care... I used other no to contact than they removed my no from blocking...
Now as i made my mood to port out, my sms is not going... My balance is having sufficient amount for sending port sms...
Yesterday send mail to nodal officer trai... But haven't received any acknowledgement...
Your platform is best option for providing awareness to customer...

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Aug 29, 2020

Complaint marked as Resolved

Day before yesterday a company guy called and said, we are sorry for inconvenience caused, I am forwarding your concern to respective department...than I received a SMS saying your problems has been resolved, if problem still exists... call 198

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Vodafone India Customer Care's response Dear Customer,

We have tried contacting you at 07:45 PM, However, there seems to be no response from your end. Please feel free to get back to us if the issue still persists. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal

Aug 07, 2020

Updated by Pradeep9212 Yesterday evening received a fraudulent call from this no...asking OTP...[protected]...
Seems from your site he got my no...
Please assure for user privacy...if my no visible to other it is not safe...
Either you can provide a virtual I'd for users. .

Aug 09, 2020

Updated by Pradeep9212 Dear Site operator first of all my problem still exists and I received again a fraud call from this no [protected] giving details of Vodafone problem...means my no still showing on your site...pl remove my no...and instruct Vodafone to call again or send email where to contact..

Aug 29, 2020

Updated by Pradeep9212 I tried to send Port sms to 1900, it is still not going...I have positive balance in account...
I want to say thanks to your site..as they consider your site... nothing has been done from TRAI...even they haven't acknowledge my complaint...

Verified Support

Aug 30, 2020

Vodafone India Customer Care's response Dear Customer,

As per our network team, Maximum optimization has been done in the area and currently this is the best network that is available in your area under service request DEL-V[protected]. We request you to restart the handset and check and let us know if you are still facing any difficulty.

Regards,
Snehal

Oct 01, 2020

Updated by Pradeep9212 My question now is not your service, that chapter has closed now...I want to know why I am not getting sms to PORT with other operator...
Till how long you will block to send SMS, I have taken new SIM from Airtel with much more good service and offers...
I have port my others two no already...rest this no if able to do ok...or will stop using this after sending message to all persons connected with me...

Oct 01, 2020

Updated by Pradeep9212 My problem was my no is blocked to send SMS for Port...that day your executive told matter has resolved... you resolved what...why fake information given...?