[Resolved] Vodafone — Mobile data services disrupted

[Resolved] Vodafone — Mobile data services disrupted

K [email protected] Jun 10, 2020

My mobile data services stopped all of a sudden from today morning. The sim shows 4g signals but the internet is not working. I keep on getting a notification to sign in to vodafone-in and when i try doing so it redirects me to "sign in to network" screen with this url: http://180.179.77.11/data-usage-alert and shows the message - Data usage alert As per regulatory norms, internet service has been stopped after pack quota/validity. To use data @ standard rates, sms start to 1925 or to buy a data pack dial *444#. I have contacted customer care over and over again and they ask me to rest my apns and lodge a complain for which resolution is 7 days. I mean mobile data interruption is a sev 1 case, how can it have a 7 days resolution? No data for 7 days??? The same is the behavior when i use that sim on other mobile phones. Was this information helpful? No (1) Yes (4)
Aug 6, 2021 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Jun 14, 2020 Vodafone India Customer Care's response Dear Customer, As per our network team, maximum possible optimization done on nearest serving site in your area under service request [protected]. We request you to restart the handset and check and let us know if you are still facing any difficulty. Regards, Snehal
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Comments

[email protected]

Jun 11, 2020

I was contacted by Vodafone and a given a deadline of 16th for this to be over. They say network team is looking into it, as everything looks ok on the dashboard of the customer care representatives.

[email protected]'s [Complaint's author] reply, Jun 12, 2020

It got resolved today.