[Resolved] Vodafone — Payment Made Twice - And Refund with false Request Taken | |||
7th Jan: Hi, My number is [protected]. For the month of Dec whatever the outstanding balance was there of amt 1099.47 I have already made a payment on 28th Dec of amount 1100. But due to a mistake from HDFC they have debited by Credit card once again and made a payment to you of the same amount on 7th Jan, 2014. So it’s a request to you once the payment is reflected in the system please do credit it back as I have already made the payment before. 13th Jan: Sill the amount has not been credited in my account. Its like a week now still the amount is not credited back. Today when I called up customer care a lady name Surbhi Ashok Tugrawal said that the request has been taken to adjust the same amount with the bill, which I never said. I have asked to refund the amount in the same account from which it has been debited. Its a ridiculous service from a brand like Vodafone. I want a refund ASAP or I latch a complain on consumer forum. 14th Jan: It’s a bull service of Vodafone, after launching the complain and asked for the refund they are saying can’t able to do it as the request which was taken on 9th was to adjust with my bill, which was never confirmed by me. And now today they are saying it’s going to take another 7-10days. Vodafone since when you guys have lowered down you service quality, where people are taking wrong request which the customer never said or asked for. Even after the mistake they can’t refund the money on priority to the customer and they will take own sweet time as their process. Bad and pathetic service from Vodafone. Was this information helpful? | |||
Jan 11, 2017 Complaint marked as Resolved Verified Support Jan 15, 2014 Vodafone India Customer Care's response Hello Priyanka, We've processed your request and an amount of Rs.1099.47 will be credited to your bank account within a duration of 7 days. We regret any inconvenience caused earlier. Thanks for getting in touch with us. Regards, Vodafone Customer Care, Mumbai. | |||
2 Comments | |||
Comments
Hello,
I have done recharge on my Vodafone number but recharge not done so i have recharge again and both recharge is done successfully.
What is of one recharge amount??
I have done recharge on my Vodafone number but recharge not done so i have recharge again and both recharge is done successfully.
What is of one recharge amount??
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Again a new and correct request taken on 14th because of which it will now take 7 more days to get the money back to the account. Who is going to bear the interest of my credit card for this amount which I did not made the payment on time because of you guys mistake.
Because of your mistake now I have to bear the interest. I was appecting that you should have credit the amount with 48 days so that I an overlook the mistake done by you guys but still as per you it will take 7 working days. which is .