[Resolved] Vodafone — recharge twice successful in the same number for refund or carry forward

beingbiplove

from Naharlagun, Arunachal Pradesh

Address:

787034

Hi I have recharged a number [protected] on 5th Sept but wrongly i have made same recharge of 199 on 6th of Sept, I have call to Vodafone Assam customer care regarding this but they said they will nor refund or carry forward the recharge. Two recharge will process at the same time.
That means the ultimately I have to bear the lost. Kind of cheat.

If the condition is not there how the recharge transaction got successful.
order I'd [protected]
Here I am sending the attached screenshot of the two recharge.

Go through this and I want to reply back at any cost I want my 199 back or carry forward otherwise I will do my every way possible to get the refund.

Thanks and Regards
Biplob Das

+1 photos

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Oct 22, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

Vodafone India Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Ashwini