[Resolved]  Volkswagen — Abs wheel sensor faults

Address:

THIRUVALLLA BRANCH OF VOLKSWAGEN, PATHANAMTHITTA DIST, KERALA STATE PIN 689105

I have a 2014 vento tsi automatic. The car has good performance, but has had abs sensors fail very frequently. My car has done, only 52000 km but during these period, i have to change all four wheel sensors twice, ie 8 sensors in a short span of time. I always do my car service in the agency only. Every time they say some justification for collecting exorbitant charges for replacing it. Average cost is about rs 4600 per unit. This would means that i already spent about rs 35000 for running 52000 km.!! I am susceptible to this kind of incidents which clearly indicates with design of the product or vechicle. Unfortunately, the service centre treat this an opportunity to harvest money from clients for no fault of the clients. They don’t even offer any sizeable discount own such occasions as matter of compassion. Every time i am at the authorised svc, i see at least two customers angry about multiple abs sensors failure. I believe that vw india has deliberately used components with pre determined failure life so that it can milk the customers for their hard earned cash. I urge vw to address the issue and either provide customers with a subsidy or discounted service for this design error. I am writing this because i tried to escalate the issue to their higher management, but no satisfactory response received except saying that i should take an extended warranty by payment of rs 25000.!! Again they use the opportunity to push their service for their benefit instead of investigating and resolving the product/design/service issue.

Today again a warning light flashed indicating a faulty sensor, which is very unfortunate considering the agony i faced over these period. If i go to service centre, i have to spent another rs 4500!! Please help me to stop their glorified robbery.
I trust that a proper resolution would be forthcoming at
Your end.

Best regards

Kuruvilla koshy
International garden gate
Manjadi
Thiruvalla kerala
Mobile no [protected]