[Resolved]  Volkswagen — Bad experience with finance department

Address:

Ghaziabad, Uttar Pradesh, 201010

I own volkswagen vento car (Petrol version), on[protected] i renewed my car insurance with the oriental insurance co.In the care of volkswagen.
On[protected], i submitted my car to ncr-east, sahibabad workshop for service and bodyshop.. I got some dents on the right back door, on the left penal, left front door, at the bonut, on the roof, and some minute scratches at the back and on front..
Left backlight and right mirror cap is broken..
I understand that the policy doesn't include old dents that is why i don't want the claim of left backlight, right mirror cap, bonut and roof (Bonut and roof have major dents which i will pay for it myself as they are older)..
But surveyor is not giving me the claim of the rest fresh dents and scratches..
There is no reson of taking the insurance with volkswagen if it doesn't meet with the satisfaction of costumer.
I've been talking to bodyshop departments over a month and there is no cooperative answer..
If volkswagen wouldn't help me then who will standby the costumer?
Note: this is my first claim since i've purchased my vento..