[Resolved] Volkswagen — Bad service and quality

mansimehta1981

from Gangtok, Sikkim

Address:

New Delhi, Delhi, 110025

My petrol polo 2010 model ( indias first lot) has been fine for the last 5 years . This year the under carriage broke and i got it fixed at the noida service station on 10 th august . Paid 6000 for replacement of the whole part . On 29th august, part of the carriage ( under tray ) was broken yet again . HOw can the same part break within 20 days of a new part being installed ?

I am very upset and the service station says they cannot do anything about it. whats the point of giving the car to a authorised service station and paying so much money, if there is no accountability on the parts .

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Oct 18, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Sep 17, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in