Volkswagen — Fed up with the service of volkwagen india

Address:

Jaipur, Rajasthan

I booked my car in october 2012, drove 15000 kms almoat in three months. In my first service i was asked to get my brake pads changed. After the first service there was some kind of noice while driving the car. Made a complaint but they said it is gonna decrease after u drive it for sometime. Till my second service the noise remained same and again they asked me to get pads changed . I mean how is it possible. How can somebody destroy those breaking pads within 15000 kms. Then they said it is not covered in insurance. Unfortunately i met wid an accident. They asked me to get 100 % claim n they ll be returning car in 1 month. I went to the showroom after a month after calling hundred of times and i saw my car on same position half sunk in rain water. I asked them to get this car parked in some covered area. One of there employes kept on lieing about the actual condition. I was asked to come back after a week and the car was untouched. I complained to the manager over there. He said he will take inchrge of my car and will report to me about everything. He didnt call me for one week and after that he started lieing about the condition. I went there again then one of there employee said final touching is left n they gonna deliver me the car next day . When i asked them to atleast show me the condition the i got to know about the actual condition. It was still half done. Just the work of denting was done. When i asked the manager he said he ll make sure that they deliver my car in three more days. Went again n yeah this time they did it. Car was fully done but just packed. I was asked to take a test drive. And as soon as i started the car and put the first gear, it went free. I called the manager then he said its not major its easily done just gimme five minutes i ll get it repaired. Then when i took the car for test ride the condition was worst. Now its two months after that my front mirror is not stuck properly, air wings of ac are broken, dont know how, ac pipe is making some kind of noise, noise from brake pads, noise from shockers. I ll specially like to mention that when i asked the employ to make me talk to the manager, both of them started fighting like . No rules. No responsibility. No replies. And at the end they ask us to atleast do t give a bad feedback about there services when we get a call from customer care.