Volkswagen India — 2015 Polo Diesel Highline

Address:

Chennai

I own a 2015 Polo Diesel Highline, which i bought on April 14th 2015 ( TN22 CS 6766) from Kun VW Alandur, Chennai.

I am facing several problems with the car recently. I have done annual maintenance every year as per advice from VW service advisor. I even agreed to turn my car in for dieselgate related recall. Since then, my injectors have been failing one by one. In 2019 January, my car stopped half way on my long trip and i was stuck in middle of highway. I somehow brought my car to service center and i got an injector replaced. Service center people assured that the problem won't repeat again. But now again in 2021 November, yet another injector has failed. Now they are asking me to get my injector replaced from my own pocket. The car has only ran for 19643 Km. Injectors failing in such a short span of time is unacceptable. Last year, i had to replace all 4 of my ABS sensor, because one of it got failed. Service center advised me to change all 4, since issue might come again for other sensors. I was not given any goodwill replacement as well. Spending Rs.20000 to Rs.30000 every year on a car which is just about 6 years old is a huge ask and I didn't know it before buying VW POLO as I was trusting the brand name.

Now i request you to please help me by providing assistance and discount to replace the injector, since all this is happening after diesel gate recall. I have seriously lost trust on VW brand and if i am not given proper support and discount for changing injectors on VW, I will stay away from VOLKSWAGEN brand in the future and persuade my friends and relatives to do so. I will also share my experience with VW polo in social media.