Respected sir,
This is in regard to a complaint about my vehicle.
Registration no. : kl-01-bw-7306
Chassis no. : mexe15609ft102385
Engine no. : cls399223
Model : vento 1.6 mpi (Mt) trendline
Date of purchase: 1/03/2016
Dealer name : evm passenger cars india pvt ltd
Dealer address: nh bypass, venpalavattom, trivandrum - 695029
Right from the initial days of the purchase of this vehicle we have had issues with regard to the operation of the power windows. The problem is rectified after a visit to the service centre but persists after a couple of days.
The latest issue was that both the ac and the windows ceased working simultaneously. The vehicle was given over to the service personnel in the first week of october and they said they had rectified the situation and also charged us for the same.
The very next day the problem reappeared and i took it back to the dealer.
I was given to understand, by the service personnel, that it was due to a manufacturing defect. They said they would replace the faulty piece as the vehicle is still under the warranty period.
The vehicle was given for repair on 20th october 2017. Its been almost 25 days now. Upon enquiry i was told that it would take another 30-40 days for the defect to be rectified.
Me and my family have been put through a lot of inconvenience already.
The attitude of the service personnel is deplorable. I request you to kindly look into the matter and do the needful at the earliest.
Good regards,
Vinu john
Jolly bhavan, mra-10, 4/2165 (8),
Marapalam, pattom 695004
Kerala, india
Mobile no. [protected]
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