Volkswagen India — abnormal delay in servicing

Address:

Ranchi, Jharkhand, 834002

Myself viky joarder from ranchi jharkhand, had placed my car (Wb 06f 0883) in ranchi service centre on dated 16th jan 18 for starting problem, but till now it is their custody. After passing of 48 days they are telling, still one parts is under "back order", don't know when the parts will come.
Simply i am getting shocked about either their irresponsibility or really what is the problem?
May i expect some timely action? Will the requires spares be supplies to the ranchi dealer immediately keeping in mind that volkswagen is not so popular like maruti whose spares are available everywhere. The monopoly of the volkswagen in the matter of spares certainly puts the customers at disadvantage that's why more and more people are switching towards maruti vehicles.

I hope volkswagen customer care will look into this and delivered quickly on utmost priority and i still believe my choice is the best.

Regards,
Viky
Ranchi
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