[Resolved] Volkswagen India — About car delay in claim

shreepal jain

from Chennai, Tamil Nadu

Address:	Surat, Gujarat, 395007
Website:	Volswagwnindia

Hi
I am Shripal Jain from Surat.i have given cross polo car for claim in surat at Udhna office. I have given car on 27/2/2017 and than said that you will get ur car in 7 days if part available.if not than it will take 10 to 15 days.i came on 11 /3 /17 here manager Tatum lax said that you will get ur car on 15/3/17.but I didn't get after again I came on 17/3/17 around 5 pm and again he said that now you will get ur car on 20/3/2017. I want to say what is this nonsense company is doing . Is this your way for customer satisfaction .

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Apr 27, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 17th March, 2017.

We have not received any response to our request dated 18th March, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India